: more quotes to ponder

Three quotes from Helio Fred Garcia

“Organizations need defenses against their charismatic leaders. Otherwise such individuals can too readily bully or seduce others into supporting their vainglorious illusions.”

“the biggest challenge of communication is the illusion that it has taken place. Two parties think they’re communicating. But they’re talking past each other. Each labors under the misapprehension that he has made himself understood. At best there isn’t a meeting of the minds; more often there’s outright misunderstanding. Sometimes that misunderstanding escalates.”

“audiences typically don’t care about a company’s operations. They don’t have sympathy for the business challenges or logistical issues a company may face. They care only about the impact on them.”