No-one who has contact with other members of the human race will ever be immune from some of the hurts and pains of disappointment and upset that will occur.  It is a fact of life.  How we deal with these moments determine how those relationships will continue into the future – will they thrive or survive?

1) Do not respond immediately – immediate responses are rarely helpful

2) Consider the need for a response – there may be no need to respond but if you do be careful not to further stir the fire of discord

3) Be courteous and gracious – you cannot determine the path others take, you can determine your own steps

4)What can you learn? – is this an opportunity to learn something new?, to discover new ways of working?

5) Do not bear grudges – this helps nobody

These are just a few things that I have tried to action, wish that I was more successful.