me: “I have a £29 charge on my credit card statement but no record of the payment.”

Sentinel: “that is you annual protection payment”

me: “I have never paid sentinel £29 in my life!”

Sentinel: “You have been a member since 2000”

after a long discussion it appears that it is a change of name and a significant change in price…..

me: “so how has the annual protection risen from £12 to £29?”

Sentinel: “You have graduated to the new plan!”

Wow, graduating to a higher plan…… 😉 – well the protection just got cancelled!